Frequently Asked Questions (FAQ)

Ordering

1. How do I place an order?

  • To place an order, simply browse our website, select the cowboy hat(s) you’d like to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping and payment information to complete the order.

2. Can I cancel or modify my order?

  • Once an order has been placed, it cannot be modified online. Please contact our customer service team immediately at [email protected]

3. What are your shipping options and delivery times?

  • We offer standard shipping (5-7 business days), expedited shipping (2-3 business days), and overnight shipping (next business day). Delivery times may vary based on your location and shipping method chosen.

4. Do you ship internationally?

  • At this time, we only ship within the United States. We do not offer international shipping.

Returns & Refunds

5. What is your return policy?

  • We accept returns within 30 days of delivery for unused and unworn items with original tags and packaging intact. Personalized or customized items are not eligible for return unless they arrived damaged or defective.

6. How do I return an item?

  • To initiate a return, please contact our customer service team to obtain a Return Authorization (RA) number and follow the provided instructions. Return shipping costs are the responsibility of the customer, except in cases of our error.

Payments

7. What payment methods do you accept?

  • We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay for online purchases.

8. Is my payment information secure?

  • Yes, we take your security seriously. We use industry-standard encryption technologies to protect your payment information during checkout.

Products

9. Are your cowboy hats authentic?

  • Yes, we source our cowboy hats from reputable manufacturers known for their quality and craftsmanship. Each hat is inspected to ensure authenticity and durability.

10. Do you offer customization or personalization of hats?

  • Currently, we do not offer customization or personalization services for our hats. We sell ready-made hats in various styles and sizes.

If you have any other questions that are not addressed here, please feel free to contact us. We’re here to help!

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